Christine Trumbull is a CPA and Quickbooks certified pro advisor and the founder of Pinnacle CFO Services. 28 years of experience in financial and business management have led her to her current role: ensuring seamless transitions for founders and their families.
A trusted resource for family-owned and closely held businesses looking to take their company to higher places.
Pricing is one of the most powerful tools a business has to ensure steady cash flow and profitability. Yet, many small and mid-sized businesses shy away from regular pricing reviews, fearing they will alienate customers. However, adjusting your pricing in response to rising costs and market conditions can improve cash flow, support growth, and keep your business profitable without compromising value.
Why Regular Pricing Reviews Matter:
Many businesses set prices when they launch and rarely revisit them. This can be a costly mistake, especially in industries where costs fluctuate regularly. If your prices remain the same while your costs rise—whether due to inflation, supplier price hikes, or increased labor costs—your profit margins shrink. Over time, this can severely impact your cash flow, leaving less money to reinvest or cover expenses.
A regular pricing review ensures that your prices align with the value you provide and the costs you incur. This doesn’t necessarily mean significant price hikes—it could be as simple as a 2-3% increase, which can make a meaningful difference to your bottom line without scaring away customers.
Small Increases, Big Impact:
Let’s take an example. If you run a business generating $500,000 in annual revenue, increasing prices by just 2% would result in an additional $10,000 in cash flow. That extra cash can be used to cover rising operational costs, invest in new technologies, or grow your business.
These small, regular adjustments are often absorbed by customers without much resistance, especially if you’re offering great service or delivering strong value. Businesses that fail to adjust prices in response to market changes risk depleting their cash reserves or even becoming unprofitable.
How to Approach Pricing Adjustments:
When conducting a pricing review, start by analyzing your costs. Have your supplier prices gone up? Has labor become more expensive? What about other overheads like rent or utilities? Once you have a clear picture of your cost structure, you can determine if your current pricing still supports healthy profit margins.
Next, consider your market positioning. Are you underpricing your services compared to competitors? Do you offer a premium service that warrants higher prices? Understanding your value proposition in the market will help guide your pricing decisions.
Finally, communicate with your customers. If you decide to raise prices, be transparent about the reasons. Most customers understand that rising costs affect businesses just as they do households. Clear communication helps maintain trust while implementing necessary changes.
The Long-Term Benefits:
Regular pricing reviews not only help maintain healthy cash flow, but they also allow your business to grow sustainably. By adjusting prices incrementally, you avoid the need for large, sudden increases that could shock customers and potentially damage relationships. Instead, consistent, small changes keep your business profitable while maintaining your market competitiveness.
Take Control of Your Pricing Today:
If pricing reviews aren’t already part of your regular business operations, now is the time to implement them. Set a schedule—every 6 months or annually—and make pricing adjustments a normal part of your financial strategy. This proactive approach will help you maintain cash flow, cover rising costs, and ensure your business remains profitable in the long run. Schedule time to chat!